Refund Policy

1. Introduction

Thank you for choosing Majixa (Pvt) Ltd. We value your satisfaction and strive to provide a clear and fair refund process. This Refund Policy explains the conditions under which we issue refunds for payments made through our website (including payments processed via our payment gateway(s)). If you have any questions, please contact us using the details at the end of this policy.

2. Eligibility for Refunds

Refund eligibility depends on the type of payment or purchase:

• Services or custom work: If you have paid for professional services, consulting, or custom development, refunds may be available in accordance with the specific agreement or statement of work we have with you. We will consider refund requests made within a reasonable period (e.g. 14 days) from the date of payment where no substantial work has been commenced or delivered.
• Digital products or subscriptions: For digital products or subscription payments, refunds may be offered within 7 to 14 days of purchase if the product has not been substantially used or downloaded, or as otherwise stated at the point of purchase.
• Duplicate or erroneous charges: If you believe you have been charged in error or twice for the same transaction, please contact us immediately. We will investigate and, where confirmed, process a full refund.

3. Non-Refundable Items

The following are generally non-refundable once delivered or commenced:

• Services that have been substantially performed or delivered as per an agreed scope
• Custom or bespoke work that has been completed or is in progress by agreement
• Digital products or access that have been fully provided or used

4. How to Request a Refund

To request a refund, please contact us with the following information:

• Your full name and email address
• Date and amount of the payment
• Transaction or payment reference (if available)
• Reason for the refund request

Send your request using the contact details on our website. We will acknowledge your request and respond within 5 to 7 business days with our decision and, if approved, the next steps.

5. Processing Time

If your refund is approved, we will initiate the refund to your original method of payment as soon as practicable. Depending on our payment processor and your bank or card issuer, it may take 5 to 14 business days (or longer in some cases) for the refund to be reflected in your account. We are not responsible for delays caused by your financial institution.

6. Partial Refunds

In some cases we may offer a partial refund (for example, where part of a service has been delivered or where a discount is agreed in lieu of a full refund). Any partial refund will be communicated to you in writing before processing.

7. Disputes

If you are dissatisfied with our decision regarding a refund, you may contact us again with additional details. We will review the matter and respond. For payments made by card, you may also have rights to dispute the charge with your card issuer in accordance with their rules.

8. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page will be revised accordingly. We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy where permitted by law.

9. Contact Us

For any questions or concerns regarding this Refund Policy or to submit a refund request:

Majixa (Pvt) Ltd
Email: available on our website
Website: majixa.com

We are here to assist you and will do our best to resolve any issues in a fair and timely manner.